Terms

What Sharpkop is

Sharpkop is a website and app where learners in Grade 11 and Grade 12, and anyone rewriting matric, practise questions based on past papers and see their answers marked mark by mark, with the reason for every mark lost. It also gives teachers a way to set questions for a class and read the results.

The questions are based on National Senior Certificate papers set by the Department of Basic Education. Sharpkop is not affiliated with or endorsed by the Department.

You can try it without an account. A free account keeps your marks and progress. A paid plan lifts the daily limit on marked answers.

Marking is practice guidance

The marks you see on Sharpkop are for practice. We mark with a marking guide based on the Department’s memorandum, but a mark here is not an official result, it is not a prediction of your final mark, and an examiner may mark the same answer differently.

Use Sharpkop to find out where you lose marks and to practise. Do not use a Sharpkop mark to decide anything that matters about your results, your subject choices or your applications. Your official marks come from the Department and your school.

If you think a mark is wrong, press Report this mark. We read every report, and a fix reaches everyone who meets the same question.

Accounts and learners under 18

You must give true details when you make an account, keep your password to yourself, and tell us at [email protected] if you think someone else is using your account. What happens under your account is your responsibility.

When a learner under 18 saves their marks, a parent or guardian has to say yes first. We email them a link and a code. Until they answer, we keep only the email address, first name, password, grade and subjects, and the parent or guardian’s email address, and no marks or answers on the account. If nobody says yes within 14 days of sign-up, or a parent says no, we delete the account. A parent or guardian can say no, and can ask us to delete anything we hold about their child.

A learner under 18 should have a parent or guardian’s permission before anything is paid. A parent or guardian can pay for a plan with the pay link a learner sends them, and the plan is then for that learner.

Plans and prices

Free: 3 marked answers a day, for as long as you like.

Paid plans are not on sale yet, and nothing on Sharpkop is charged while it is free to use. When we open paid plans, the prices will be shown on the pricing page before you can buy anything, and we will give notice before anything is charged to anyone.

When paid plans open, prices will be in South African rand, the price shown will be the full price you pay, and nothing will be added at checkout. You will pay by card on the page of our payment partner, named in the privacy notice. Your card details go to them and never reach us.

A price change never applies to a period you have already paid for. If we raise the price of a plan that renews, we tell you by email before your next payment, so you can stop first.

Renewal and how to cancel

Monthly renews every month until you stop it. There is no contract, no minimum period, no fee for stopping and no phone call.

To stop it, open the app and go to Me, Settings, Plan, Stop my plan. If a parent paid, they can use the link in the receipt email instead. You keep unlimited marking until the end of the month you have already paid for, and then you are back on Free. We do not charge you again.

If a renewal payment fails, the plan stops renewing, we email you, and you keep what you already paid for until that period ends. The exam-season pass does not renew.

Refunds and the cooling-off period

Cooling-off. Section 44 of the Electronic Communications and Transactions Act gives a consumer who buys online seven days from the date of the agreement to cancel without giving a reason and without a penalty, and to get back what was paid. It does not cover every purchase, because section 42 of the Act lists some exceptions. Where section 44 applies to what you bought, write to [email protected] within those seven days, from the email address on your account, and we refund what you paid.

Consumer Protection Act. If we do not perform the service with the quality and care you can reasonably expect, you can ask us to put it right or to refund a reasonable part of the price. Nothing in these terms takes away a right the Consumer Protection Act gives you.

Payments taken by mistake. If you are charged twice, or charged after you stopped a plan, tell us at [email protected] and we refund the extra charge.

How a refund works. We refund to the way you paid, and your bank decides how long it takes to show. A plan that is refunded ends at once, and a refunded Monthly plan is cancelled so it is not charged again. A payment your bank reverses (a chargeback) is treated the same way.

Using Sharpkop properly

Sharpkop is for your own practice. Please do not share an account, use scripts or other tools to answer or collect questions in bulk, try to get round the daily limit or the person check, copy our questions, marking guides or explanations to publish or sell, or put anyone else’s personal information in an answer. Send photos of your own working only.

The questions come from public Department papers. The marking guides, explanations and the way Sharpkop is built belong to Sharpkop. Your answers stay yours. By sending one, you let us use it to mark it and to show you your marks, as the privacy notice describes.

If someone breaks these rules, we can limit or close their account. We tell them why. If we close a paid plan for any reason other than a breach of these rules, we refund the unused time.

Reports and disputes

To report a mark, press Report this mark on the result. For anything else, write to [email protected]. We read every message and we answer it.

If we cannot settle a complaint between us, you can take it to the National Consumer Commission. Complaints about how we handle your information can go to the Information Regulator, as the privacy notice says. These terms are governed by the law of South Africa.

When Sharpkop is not available

Sharpkop depends on other services, such as hosting, marking, payments and email. We work to keep it running, but we cannot promise it is available all the time, and we may pause it for repairs or changes.

If a fault of ours stops you using a paid plan for a long stretch, write to [email protected] and we will extend the plan or refund a fair part of it.

Our liability

Sharpkop is a practice tool. We do not promise any mark in your exams. To the extent the law allows, we are not liable for indirect or consequential loss, or for a decision you make because of a practice mark.

Nothing in these terms limits a liability that the law does not let us limit, and nothing takes away your rights under the Consumer Protection Act.

Changes to these terms

When we change these terms, we change this page first, and the date at the bottom moves. If a change affects a paid plan, we email people who have one before it starts. A change never takes away something you have already paid for.

If you carry on using Sharpkop after a change starts, you accept the new terms. If you do not agree, you can stop your plan and delete your account.

About the supplier

The Electronic Communications and Transactions Act asks us to tell you who we are and what you are buying. Sharpkop is the name we trade under. Website: sharpkop.co.za. Email: [email protected]. Our full legal name, registered address, telephone number and registration number are available on request at [email protected].

What you buy: practice marking as described above. What it costs, how you pay, how to stop it and how to get a refund are in the sections above. A plan has no minimum duration: Monthly runs month by month, and the exam-season pass is for one season.

How we look after your information, and the security of payments, is in the privacy notice.